PadiDesk in Action
PadiDesk helps businesses answer customers, manage orders, record sales and expenses, track stock, collect transfer payments, send receipts, follow up on balances, and handle customer issues through the tools they already use.
Built for everyday businesses that sell and support customers through WhatsApp.
Who it is for
PadiDesk is designed for owners who may not be highly technical. Setup uses sensible presets for your kind of business, so you are not configuring complicated software.
Sizes, colours and restocks answered without retyping.
Shades, bundles and usage questions handled in chat.
Menus, portions, delivery areas and order follow-ups.
Specifications, availability, warranty and pricing questions.
Variants, custom requests and delivery enquiries.
Daily sales, stock counts and expenses kept in order.
Any business that sells and supports customers through WhatsApp.
Two ways PadiDesk is used
Owner tools and customer conversations stay separate. Choose a view below.
Authorised owners, managers and permitted staff can use PadiDesk to manage routine business records.
PadiDesk does not save owner bookkeeping records without review and confirmation.
Example 1 — Sale
Owner says
“Record a sale of two black medium shirts at ten thousand naira each, paid by transfer.”
PadiDesk understands
PadiDesk prepares
Confirm with the Confirm button, a typed YES or CONFIRM, or a voice note saying “Yes”, “Confirm it” or “Save am”.
Example 2 — Expense
Owner says
“Add fuel expense of fifteen thousand naira for today.”
PadiDesk understands
PadiDesk prepares
Nothing is saved until you confirm the draft.
Example 3 — Inventory adjustment
Owner says
“Reduce red size 42 sandals by three because they were damaged.”
PadiDesk understands
PadiDesk prepares
Example 4 — Recount
Owner says
“Add five black shirts after recount.”
PadiDesk understands
PadiDesk prepares
PadiDesk asks one simple question at a time instead of guessing, and you can always skip a detail you do not track.
PadiDesk asks one simple clarification question at a time instead of guessing.
Voice notes
Customers use WhatsApp's normal voice-note recorder — no special app or button.
Customer voice note (example)
“Abeg, that black gown still dey? I need medium and delivery to Yaba.”
PadiDesk understands
PadiDesk then checks trusted business information before replying.
Payments
A screenshot, voice note or customer claim never automatically confirms the transfer.
Receipts
Amaka Styles Ltd
Receipt RC-000117
Reminders
Example reminder — fictional data
“Hello Ada, this is a friendly reminder that ₦25,000 remains outstanding on order PD-000142. Please ignore this message if you have already paid and your transfer is awaiting confirmation.”
Human takeover
Routine questions can be handled automatically, while sensitive or uncertain situations are escalated to the business owner.
Escalated conversations create or update a numbered support ticket the business owner can see, with:
Internal notes are never sent to customers.
Customer context
PadiDesk can use the customer's WhatsApp number to find the records that belong to that business.
So PadiDesk can say things like
“Your order is still awaiting delivery.”
“Your transfer is awaiting manual confirmation.”
“Your refund request is already being reviewed.”
“Your temporary account has expired and a new one can be generated.”
PadiDesk only uses records belonging to the correct business and does not expose internal notes, unrelated customer records, supplier information or private business data.
Automation and control
PadiDesk automates routine work. The business owner remains in control of decisions that require judgment.
For marketers
FAQ
Set up your business, add your products and payment information, connect WhatsApp, and let PadiDesk handle more of the routine work.
Read our Privacy Policy, Terms of Service and the WhatsApp Business API vs App guide.