Every PadiDesk WhatsApp command

Pause, resume and take over

Use these when you want to answer a customer yourself. Send them from your authorised number to your connected PadiDesk WhatsApp number.

• “Stop replying to customers”

  Pauses the assistant on every chat until you resume it.

  Shortcut: /pause

• “Start replying again”

  Hands every chat back to the assistant.

  Shortcut: /resume

• “Let me handle this one”

  Pauses the assistant on one customer chat only. Other chats carry on as normal.

  Shortcut: /takeover +2348012345678

• “Let the bot handle it again”

  Gives that single chat back to the assistant.

  Shortcut: /resume +2348012345678

Record what happened

Write it the way you would tell a staff member. Voice notes work too.

• “Sold 2 bags of rice 15k”

  Records a sale and updates your stock.

• “Bought 10 bags rice 200000”

  Records a purchase or restock.

• “Paid 5k for fuel”

  Records an expense.

• “Add Ankara top 12000, 6 pieces”

  Adds an item to your catalogue.

• “Rice is now 18k”

  Updates a price or a stock count.

  Shortcut: /stock RICE-5KG 20

Ask for figures

Ask anything about today, this week or a single item.

• “How much did we sell today?”

  Today's sales, expenses and profit.

  Shortcut: /summary

• “How much Coke remain?”

  Current stock for one item.

• “Who owes me?”

  Outstanding customer balances.

• “What's waiting for me?”

  Entries and customer questions waiting for your answer.

  Shortcut: /review

Delivery areas and fees

The assistant reads your change back to you and only saves it after you confirm.

• “Delivery to Ikeja is 2000”

  Sets or updates a delivery fee.

  Shortcut: /delivery Ikeja 2000

• “Free delivery to Yaba”

  Marks an area as free delivery.

• “We don't deliver to Abuja”

  Removes an area.

• “How much is delivery to Yaba?”

  Checks a fee without changing anything.

• “The Ada order don go, tracking 12345”

  Marks an order dispatched and tells the customer.

  Shortcut: /dispatch

Help

If you forget everything else, remember this one.

• “What can you do?”

  Lists the commands right there in the chat.

  Shortcut: /help

Questions merchants ask

Do I have to use slashes?

No. Slashes are optional shortcuts. PadiDesk understands ordinary sentences and Pidgin, so 'stop replying to customers' works exactly like '/pause'.

I still use WhatsApp on the same number. Will the assistant talk over me?

No. On a coexistence number, the moment you reply to a customer yourself from the WhatsApp app, that chat becomes yours. The assistant stays silent on that chat for 12 hours of quiet, and every new message you type restarts the 12 hours. Other customers on the same line keep getting assistant replies as usual.

How do I get the assistant back on a chat I took over?

Send 'let the bot handle it again' or '/resume' with the customer's number. Otherwise it comes back on its own after 12 hours of quiet in that chat.

Which number can send commands?

Only your authorised owner number, plus any staff numbers you have added for desk actions. Customers can never run commands.

I'm not getting alerts on my phone.

Send any message from your authorised number to your connected PadiDesk number once. That opens WhatsApp's 24-hour window and any queued alerts arrive immediately. PadiDesk also emails the owner when an alert can't be delivered.